Shipping and Delivery Policy

Last updated: 2 September 2026

Thank you for shopping with Bizzie Bees. We work with a number of trusted fulfilment and production partners so that we can offer a wide selection of personalised gifts, clothing, homeware, planners and other products.

Because our products are made and dispatched from different locations, processing times, delivery estimates and delivery services may vary. Please read the product description and delivery information carefully before placing your order.

Order processing times

The estimated processing and delivery information for each item is displayed on its individual product page.

Processing time is the time required to prepare, personalise, print or manufacture your product before it is dispatched. It is separate from the delivery time provided by the courier.

Personalised, customised and print-on-demand products are made especially for you and will usually require additional production time before dispatch.

Processing times may vary depending on:

• The product ordered

• The fulfilment or production partner

• The level of personalisation required

• Seasonal demand

• Weekends and UK bank holidays

• Circumstances outside our reasonable control

Any delivery dates or timescales provided are estimates unless we have expressly agreed otherwise in writing.

Delivery estimates

Please check the delivery information shown on the relevant product page before ordering.

Where an order contains products from different suppliers or fulfilment partners, the products may have different processing and delivery times.

Delivery estimates begin once an item has been completed and dispatched. They do not include the time required to personalise, print or manufacture the product.

During busy periods, including Christmas, Halloween, Mother’s Day, Father’s Day, Easter and back-to-school season, production and delivery may take longer than usual. We strongly recommend ordering personalised and seasonal products as early as possible.

Delivery charges

The delivery charges available for your order will be displayed at checkout before payment is completed.

Delivery charges may depend on:

• The products ordered

• The delivery address

• The size and weight of the parcel

• The selected delivery service

• The location of the fulfilment partner

• Whether products require separate delivery

The complete delivery charge will be shown at checkout. You will not be charged any additional delivery costs after placing your order unless a parcel needs to be resent because incorrect or incomplete delivery information was supplied.

Orders arriving in separate parcels

Products ordered together may be made or dispatched by different fulfilment partners. This means that items from the same order may:

• Arrive on different days

• Be delivered by different couriers

• Have separate tracking information

• Arrive in separate packaging

Please do not worry if only part of your order arrives first. The remaining products may still be in production or on their way separately.

If the estimated delivery period for a remaining item has passed, please contact us at carolyn@bizziebees.uk.

Personalised and made-to-order products

Personalised and made-to-order products enter production using the information supplied when the order is placed.

Please check all names, dates, messages, colours, sizes, photographs and other personalisation details carefully before completing checkout.

We will try to help if you contact us immediately after ordering, but changes and cancellations cannot be guaranteed once production has started.

An order cannot normally be cancelled, returned or exchanged simply because the customer has changed their mind when the product has been made to their individual requirements. This does not affect your rights if an item is faulty, damaged, incorrectly produced or not as described.

Please read our Refund and Returns Policy for further information.

Print-on-demand products

Some clothing, mugs, accessories, homeware and other products are printed only after an order has been placed.

Print-on-demand products may be produced by different print providers depending on the product, availability and delivery location. Production times may therefore vary.

Please check all sizes, colours and product details carefully before ordering. Colours displayed on a screen may vary slightly from the finished printed product.

Delivery addresses

Customers are responsible for ensuring that the delivery address entered at checkout is complete and correct.

Please check:

• The recipient’s full name

• House number or building name

• Street address

• Town or city

• Postcode

• Any relevant flat, apartment or access information

If you notice an error, contact carolyn@bizziebees.uk immediately. We will try to amend the address, but changes cannot be guaranteed once an order has entered production or been dispatched.

Bizzie Bees is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If an order must be produced or posted again because an incorrect address was supplied, the customer may be required to pay the additional production and delivery charges.

Tracking information

Tracking will be provided where it is available for the delivery service used.

Not every product or delivery service includes tracking. Where tracking is available, the information may be sent separately by Bizzie Bees, the courier or the relevant fulfilment partner.

Please allow time for tracking information to update after receiving a dispatch notification.

Delayed deliveries

Couriers may occasionally experience delays caused by weather, seasonal demand, transport disruption, industrial action, local delivery issues or other circumstances outside our reasonable control.

A delayed delivery does not necessarily mean that the parcel has been lost.

Before contacting us, please check:

• Any available tracking information

• That the delivery address is correct

• Whether the parcel has been left in a safe place

• Whether a neighbour has accepted it

• Whether the local delivery office is holding it

• Whether the courier has attempted delivery

If your order has not arrived within the estimated period stated on the product page, please contact carolyn@bizziebees.uk with your name and order number so that we can investigate.

Lost parcels

If a parcel is confirmed as lost, we will work with the relevant courier or fulfilment partner to arrange an appropriate solution.

Depending on the circumstances, this may include a replacement, reprint, refund or another suitable remedy.

Please do not place a duplicate order unless we have advised you to do so.

Damaged, faulty or incorrect products

Please inspect your order as soon as it arrives.

If an item is damaged, faulty, incorrectly personalised or different from what you ordered, contact carolyn@bizziebees.uk as soon as possible.

Please include:

• Your full name

• Your order number

• The affected product

• A description of the problem

• A photograph of the complete product

• Close-up photographs showing the fault or damage

• A photograph of the packaging if it arrived damaged

Please retain the product and packaging until we have completed our investigation. Do not return an item without contacting us first, as products may be fulfilled from different locations.

Failed or refused deliveries

Customers are responsible for accepting delivery and following any instructions provided by the courier.

If a parcel is returned because delivery was refused, collection was not arranged, or the supplied address was incorrect or incomplete, additional charges may apply before the order can be resent.

Any refund available will depend on whether the product is returned to the correct fulfilment partner and whether it is eligible for return. Personalised and made-to-order products cannot normally be refunded in these circumstances.

International delivery

Delivery destinations currently available will be shown at checkout.

For orders delivered outside the United Kingdom, the customer is responsible for any customs duties, import taxes, handling fees or other charges imposed by the destination country.

International deliveries may also be subject to customs delays that are outside our reasonable control.

Combining orders

We cannot guarantee that separate orders will be combined for delivery, even when they are placed by the same customer on the same day.

Products may enter production automatically or be sent to different fulfilment partners immediately after an order is completed.

Contact us

If you have any questions about the delivery of a product before ordering, please contact us.

Email: carolyn@bizziebees.uk
Website: www.bizziebees.uk
Business: Bizzie Bees

When contacting us about an existing order, please include your full name and order number so that we can assist you as quickly as possible.

Nothing in this policy limits or excludes your statutory rights under UK consumer law.