Refund and Returns Policy

Last updated: 20 August 2026

At Bizzie Bees, we want you to be delighted with your order. If something is not right, please contact us and we will do our best to resolve it fairly and promptly.

This policy applies to products purchased directly from www.bizziebees.uk.

Contacting us about a return

Before returning an item, please email carolyn@bizziebees.uk and include:

• Your full name

• Your order number

• The product concerned

• The reason for the return

• Clear photographs if the product is faulty, damaged, incorrectly printed or not what you ordered

We will confirm whether a return is required and provide the correct return address. Please do not send products to Printify, a print provider or an address shown on the original parcel unless we have specifically instructed you to do so.

Changing your mind

For eligible non-personalised products purchased online, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

After telling us that you wish to cancel, you have a further 14 days to return the product.

Returned products must be:

• Unused, unworn and unwashed

• Free from marks, damage, odours and pet hair

• Returned with any labels or tags still attached

• Securely packaged to prevent damage in transit

You may inspect an item as you would in a shop. However, we may reduce your refund if the product has been handled more than necessary and its value has been reduced.

Unless the item is faulty, damaged, incorrect or not as described, you are responsible for the return postage costs. We strongly recommend using a tracked service and retaining proof of postage.

Print-on-demand products fulfilled by Printify

Some Bizzie Bees products—including certain T-shirts, hoodies, mugs, accessories and homeware—are printed especially after an order is placed and may be fulfilled by Printify or one of its print providers.

For non-personalised print-on-demand products, your applicable statutory cancellation rights remain in place. However, you must contact Bizzie Bees for return instructions. Printify does not accept customer returns directly.

Please check all size guides, colours, product descriptions and delivery details carefully before ordering. If you select the wrong size or colour:

• A non-personalised product may still qualify for a return under your statutory cancellation rights if you notify us within the required period.

• A personalised product cannot normally be returned or exchanged unless it is faulty, damaged, incorrect or not as described.

We do not offer direct exchanges on Printify products. If an eligible non-personalised product is returned because a different size or colour is required, a new order must be placed separately.

Personalised and custom-made products

Products made to your individual requirements or clearly personalised for you cannot normally be cancelled, returned or exchanged simply because you have changed your mind.

This includes products featuring:

• A personal name, date or message

• A photograph supplied by you

• Custom wording

• A design created or altered specifically for you

• Any other personalisation requested when ordering

Please check all names, spellings, dates, sizes, colours and personalisation details carefully before completing your order.

Personalisation will be produced using the information entered at checkout. Bizzie Bees is not responsible for errors in information supplied or approved by the customer.

This does not affect your rights if the product is faulty, damaged, incorrectly produced or not as described.

Faulty, damaged or incorrectly printed products

Please inspect your order as soon as it arrives.

If an item is damaged, faulty, incorrectly printed or different from what you ordered, contact carolyn@bizziebees.uk as soon as possible.

For Printify-fulfilled products, please report visible damage or manufacturing errors within 30 days of delivery, where possible, so that we can submit the matter promptly to the print provider.

Please provide:

• Your order number

• A clear photograph of the entire product

• Close-up photographs showing the problem

• A photograph of the packaging if it arrived damaged

• Photographs showing all affected products together if several items have the same issue

Depending on the circumstances, we may arrange a replacement, reprint, refund, repair or another appropriate remedy. You may not need to return a damaged Printify product, so please wait for our instructions before posting anything.

The request for photographs and the 30-day Printify reporting period do not limit your statutory rights under the Consumer Rights Act 2015.

Natural printing variations

Colours displayed on screens can vary slightly from the finished printed product. Minor differences caused by the printing or embroidery process may not necessarily be considered faults.

Direct-to-garment products may occasionally have a temporary scent or light pre-treatment marks when first delivered. These should normally disappear after the garment is washed according to its care instructions.

We will assess each reported issue fairly. Nothing in this section removes your rights where a product is faulty, of unsatisfactory quality or not as described.

Incorrect or incomplete delivery information

Customers are responsible for checking that the delivery address provided at checkout is complete and accurate.

If an order cannot be delivered because an incorrect or incomplete address was supplied, additional production and postage charges may apply before it can be resent. Any refund available will depend on whether the parcel is recovered and the charges already incurred.

Please contact us immediately if you notice an address error. We will try to amend it, but changes cannot be guaranteed once an order has entered production or been dispatched.

Lost or delayed orders

If your order appears to be lost or significantly delayed, contact us at carolyn@bizziebees.uk.

Please check:

• The tracking information

• That the delivery address is correct

• Whether the parcel has been left in a safe place

• Whether a neighbour accepted it

• Whether the local delivery office is holding it

We will investigate with the relevant carrier or print provider and arrange an appropriate remedy where the parcel is confirmed as lost.

Digital products and downloads

Digital downloads cannot normally be returned after downloading has begun where you expressly agreed to receive the digital content immediately and acknowledged that your cancellation right would be lost.

If a digital file is faulty, inaccessible or not as described, please contact us so that we can correct the file, provide access or offer another appropriate remedy.

Items we cannot normally accept for change-of-mind returns

Unless faulty, damaged, incorrect or not as described, we cannot normally accept returns for:

• Clearly personalised or custom-made products

• Digital products after downloading has begun, where the required consent was given

• Sealed hygiene-sensitive products once opened

• Products damaged through misuse, neglect or failure to follow care instructions

• Products altered or repaired by the customer

• Items returned outside the applicable return period

Sale items have the same statutory rights as full-price products.

Exchanges

We do not currently offer direct exchanges.

For an eligible change-of-mind return, please return the original product in accordance with this policy and place a separate order for the replacement product.

If we supplied a faulty, damaged or incorrect product, contact us so that we can arrange the appropriate solution.

Refunds

Once an eligible return has been received—or you have supplied acceptable evidence that it has been sent—we will process the refund without undue delay and within 14 days.

Refunds will be issued to the original payment method. Your bank or payment provider may require additional time to show the payment in your account.

For an eligible cancellation of an entire order, we will refund:

• The price paid for the returned products

• The cost of our least expensive standard delivery option

If you selected an enhanced or express delivery service, the additional delivery cost will not normally be refunded.

Original delivery charges may not be refunded when only part of an order is returned, unless required by law.

Cancelling or changing an order before dispatch

Please contact us immediately if you need to cancel or change an order.

Orders may enter production shortly after being placed, particularly Printify and personalised products. We will try to accommodate your request, but we cannot guarantee changes once production has begun.

This does not affect any cancellation rights that apply to eligible non-personalised orders.

Return address

Please contact us before returning anything so that we can provide the correct returns address.

Email: carolyn@bizziebees.uk
Website: www.bizziebees.uk
Business: Bizzie Bees

Unauthorised returns sent to Printify, a print provider or an incorrect address may not reach us and could delay your refund.

Your statutory rights

Nothing in this policy limits or excludes your statutory rights under UK consumer law.